Wyndham Bay Club II

My family and I booked a trip there for fall break. We unexpectedly lost a family member and the hotel was unwilling to refund or offer credit for our room that we had already paid $700. The unwillingness to accommodate and lack of compassion and understanding for our loss was the icing on the cake during a long week. Terrible customer service and I will NOT try to book there again.

First of all the security is non-existent. Didn't see a security guard at all. There are no cameras on the floor and I know that with talking to Natalie. Wednesday I had called maintenance about a toilet running. We left at 12 noon to do errands and when we came back at 5:30 our door was propped open by the security lock across the door frame. My luggage was gone through and my make up bag was dumped out. I did not leave it like that before we left. We feel this is a major breech of our security. A technician came to take an electronic report from the lock to see who opened and closed door. Manager Natalie called to say our keys were the only ones used. Technician came back to get another reading from lock. When we used our key again the entry light flashed green only, but every other time before it flashed red and green, which I thought was strange. We given a $25 gift card.

There is no housekeeping service, very disturbing that Bay Club I does not assist with the patrons in Bay Club II. There are definitely safety issues and concerns around the pool area with the several cracks in the concrete and broken drains that are exposed. The pool definitely needs several upgrades. The pool itself was great. How about trimming the trees back so we all can enjoy the view of the Bay?The small patio suck no drainage whatsoever, if it rains your standing in puddles of water on the balcony. (Poor design)

We has reservations for 6 nights, left after 5. The golf course looks very nice, but we don't play. So if you're a golfer, you may have reason to like it a little more. I was taken aback by the musty smell of our 2 BR accommodations & the mildew in the tracks of the sliding door was actually green, so I used 1/2 of a bottle of Odorban disinfectant on EVERYTHING. Our biggest disappointment was the condition of the large pool. There was green slime & mold visible. It appeared that it had not been thoroughly cleaned in quite some time. I hate to imagine the bacteria. There was also an underwater light attachment ( glass) just sitting on the side of the pool. No bathrooms poolside. Appeared they had been closed for some time. Beautiful view of the sunset from pool deck seating. Employees that we encountered were friendly, especially front desk, where we reported the glass light fixture hazard & the gross condition of the pool. I asked when we checked out a day early if he had notified management & he said he had told security? These beautiful grounds & surroundings have much potential but lackluster maintenance of amenities is a real turnoff & the cleanliness of the accommodations leave much to be desired. I don't see us returning to Bay Club ll unless there are HUGE IMPROVEMENTS.